F.A.Q.

ORDERING

How I chose the correct size?

Please use our Size Guide, found on each product page in the "Product Details" section. For more guidance, please contact our Customer Service.

Payment Methods

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account.

The following payments are accepted:

- Credit card

You can pay by Visa, Eurocard, Mastercard and American Express. Payment is debited from your card once you place the order.

- Paypal

You can choose to pay with credit card on your already registered PayPal account.

 

SHIPPING INFORMATION

Free shipping

betolazastudio.com offers free standard delivery on orders above €300. Your order will be shipped out once payment has been received in full. Please note: order processing can take between 1 – 3 working days.

Returns

betolazastudio.com accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of the item's ship date, provided that all original tags are attached. Items marked “sale”, “custom made” or “made to order” are not eligible for return.

 

CONTACT

Customer Service

Mon - Fri 10 AM to 4 PM

Excluding holidays